Secure Collaboration Customer Support Manual

Secure Collaboration Customer Support Manual

This document defines the engagement model for customers wishing to contact Secure Collaboration Hosting Support (SCHS) regarding operational issues or to request changes to their environment. It is intended to describe the processes involved and set expectations regarding delivery process, timeframes and communications between customers and SCHS.


All customers should be familiar with this process.


The attached PDF is the full Customer Support Manual.

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