Customer Operations Handover & Support Template
When implementing systems for our customer there are two important steps that need to happen to ensure a quality installation:
1 - Acceptance testing - See attachment
2 - Operations handover - See attachment
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This document defines the engagement model for customers wishing to contact Secure Collaboration Hosting Support (SCHS) regarding operational issues or to request changes to their environment. It is intended to describe the processes involved and set ...
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Please email support@securecollaboration.com.au specifying: - your customer name - Full Name of the new user - Email address - Mobile phone number Request will normally take around 24 hours. Only Authorised people will be allowed to request new users
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The terms set out in this Service Schedule apply to the provision of Hosting Services. The attached PDF provides details of the Hosting Services terms and conditions.
How to install Fortinet Client for SRA
Please find attached an installation guide