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Secure Collaboration Customer Support Manual
This document defines the engagement model for customers wishing to contact Secure Collaboration Hosting Support (SCHS) regarding operational issues or to request changes to their environment. It is intended to describe the processes involved and set ...
Customer Operations Handover & Support Template
When implementing systems for our customer there are two important steps that need to happen to ensure a quality installation: 1 - Acceptance testing - See attachment 2 - Operations handover - See attachment
Secure Collaboration Service Level Guarantee
The Secure Collaboration Hosting Service Level Guarantees (SLGs) are designed to suit mission-critical applications, offering various levels of flexibility to address the mix of services chosen and the end-to-end solution design. The attached PDF ...
SC Hosting Services Agreement
The terms set out in this Service Schedule apply to the provision of Hosting Services. The attached PDF provides details of the Hosting Services terms and conditions.
Secure Collaboration General Services Agreement Trading Terms
These Trading Terms apply to all Proposals and Provisioning Requests accepted by Secure Collaboration Pty Ltd. The attached PDF provide the full terms and conditions.